Our warehouse ships orders Monday through Friday, and usually ships within 24 hours of receipt. Most orders ship the same day if ordered before 1pm PST! All shipping is based on business days which are Monday through Friday and excludes weekends and most major holidays.
Yes, we have our own warehouse, so all items are shipped free of charge.
Within the United States, it usually takes 3-5 days.
Yes, we will send you an email with your tracking number once your order has shipped. Please allow until the end of the day for the tracking details to update on the carrier’s website.
Yes, we offer shipping to Canada via UPS and USPS. We understand the importance of outdoor activities and adventure for Canadians and strive to make our products accessible to customers across the country. Certain brands may not allow sales outside of the USA. This will be noted on the product page, as well as at checkout.
We gladly accept returns on products for up to 30 days after purchase as long as they’re unused, undamaged, and in the original manufacturer’s packaging (including any hangtags) to receive a refund.
Refunds issued for new, unopened, unused returns will be for the purchase price of the product on the original order, less any shipping charges or discounts applied, and will be returned to the original payment method. Click here to read our full return policy.
It’s very easy! Learn more about our hassle-free return policy!
Returns are handled within 1-2 business days from the date our warehouse receives your return; however, during peak periods, it can take up to 1 weeks. Rest assured we strive to process returns as quickly as possible.
We will issue the refund back to your original form of payment, unless you elect to receive your refund as store credit (e-Gift Card), for items returned within our Return Policy.
We do our utmost to respond to emails as soon as possible, typically within 48 hours.